FREE DELIVERY FAQS
Are there any exceptions to your garden furniture free delivery service?
We offer free delivery to England & Wales but there are charges for getting our patio furniture to the following areas; Northern Ireland, Channel Islands, Isle of Wight, Scottish Highlands and the Islands of Scotland. Please note that for all areas free delivery is only performed form Monday to Friday. If you require your rattan garden furniture of metal patio furniture to be delivered at the weekend there will be an extra charge. Please contact us to obtain a quote on 0208 364 5605.
Is there a minimum order to qualify for free delivery?
We deliver all of our products free of any delivery charge in England & Wales for orders over £99.
Any orders below £99 will be liable to a postage & packing charge of £8.95.
Can you deliver my rattan patio set order the next day?
Of course. We usually deliver within a week, but if you are desperate please advise and if possible we will organise next day deliver. Although there may be a charge for this.
Will you unpack the rattan patio furniture with your free delivery service?
Unfortunately we will not do this. To keep prices to a minimum we must make multi-drops in a day. If we unpacked products for clients we could not offer a free delivery service.
Will I know when my rattan corner set is arriving?
We will never just turn up! This could inconvenience you and we may have made a wasted journey. We will call you 2-3 days before delivery, advise a 3 hour delivery window and confirm this by email if required. If you are on holiday or unable to be at home on a given free delivery day we can always postpone and organise another day. On delivery we must obtain an authorised signature ans we can even deliver to an acquaintance or a next door neighbour.
What do you charge for delivery at the weekend?
You may collect your rattan garden sofa set etc from our storage facility in Enfield, Essex but only by prior arrangement. For Saturday delivery any orders that are priced over £190 there will be a delivery charge of £99, on a Sunday the surcharge is £149. We only charge an extra £25 for order to be delivered on a Saturday if the order value is less than £190. Any orders under £190 cannot be delivered on a Sunday.
Will you send your garden furniture anywhere?
Yes. We can quote for international delivery within 1 day. We require the complete address with zip code. Call 0208 364 5605 or email us. Obviously you have to advise which garden furniture you are considering.
What happens if a time slot for free delivery is missed?
Traffic problems or vehicle breakdown may slow us down. If we encounter logistical problems you will be advised and we may have to come back another day. Unfortunately we cannot offer compensation for missed work days caused by circumstances beyond our control.
I incorrectly measured my patio and my rattan garden set for 6 will not fit! Can you swap it over?
Yes. However this will incur charges and delays. Please view our terms and conditions for an explanation of our returns policy.
Can you put the metal garden furniture together for me?
This is not possible for the same reasons as our inability to unpack goods – time constraints. However most of our patio chairs are delivered assembled. The following outdoor products need to be put together; rattan patio tables, metal garden tables, some bistro sets, rattan sun loungers, aluminum sun beds, rattan and metal hammocks, all garden parasols and umbrella bases.
Will your put my aluminium patio furniture on my patio?
More often than not, our drivers will place the garden products on your patio for example. However we do not guarantee this, our standard free delivery service is to your front door.
You must advise us by 5pm on the day before delivery if you have to cancel. If you are not at the property when we arrive on an agreed day, there will be a minimum re-delivery charge of £99.
Will you accept cash on delivery?
This depends! If we are delivering with our own vehicles we can obtain payment on delivery However if we are using a carrier to effect delivery we cannot collect money. Please contact us to discuss this.
My house is at the end of a narrow lane, could this be a problem?
If there is restricted access to your home you must advise us so we can use the appropriate van or lorry. If we arrive at your property and cannot gain access there could be a re-delivery charge of £99 in England and £199 is Scotland or Wales.
Is it possible to have the packaging taken away?
We are sorry but under no circumstances can we dispose of any cardboard, polystyrene or other types of packing materials.
I have decided to cancel or change my order. What happens?
If some of our products have been delivered and you wish to return the goods to us, this is possible but the costs will be your responsibility. All items must be unused and as new, this includes the original packaging.
My garden furniture has arrived broken. What is the returns procedure?
If your patio furniture has been damaged in transit we will replace the offending items, but please inform us within 7 days to avoid delays. We may provide you with new parts or completely replace an item at our discretion. The costs of replacement are borne by us if the product arrives with you damaged or faulty.
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