How do I place my order?
The website is all you need to place an order. Select the items you want to order by adding them into your cart. Then complete the purchase by checking out via our SagePay merchant services provider.
Can I place my order via the telephone?
Yes. Simply call 0208 364 5605. Feel free to ask any related questions during the call.
Do you have a show room?
We do not have a showroom but each of our products has its own webpage that contains a combination of images, videos, product tours, technical specifications and more.
How can I pay?
We have our own secure SagePay checkout channel that accepts MasterCard, Visa, Switch, Solo, Delta and Maestro. We do not accept PayPal and Amazon Payments.
When will the payment be taken out of my account?
Funds are debited from your account after you have successfully placed your order.
Can I pay for the order upon delivery?
Payment is needed to complete an order so payment upon delivery is not possible.
What happens once my order has been placed?
You will receive an email with a summary of the transaction that includes order reference, items ordered, the delivery address and amount paid. You will then be allocated a stock and the scheduling team will contact you once a delivery date has been determined.
Where do you deliver to?
We offer free delivery to most postcodes within the UK mainland. Other areas are covered by arrangement.
How and when will my items be delivered?
Boxed items may be delivered by our vehicles or by national carrier. Delivery generally takes place 2 to 5 days after stock allocation – please refer to the respective product page for further details.
What happens if the items are out of stock?
You will be notified if the item you ordered is out of stock. You can then opt to wait for the item to be available, choose a different item, or cancel the order.
Can I collect the items?
We do not allow customers to collect items from our factory/warehouse for their own safety.
I am yet to receive my items – what do I do?
If your order fails to arrive on schedule, please contact our customer service hotline on 0208 364 5605.
My items arrived with missing or damage parts – what do I do?
Customers are advised to check all items before signing the related delivery receipt. If any damage or shortage is found, make sure it is properly noted. Contact our hotline 0208 364 5605 to discuss rectification.